Shop Policies
Important Details You Should Know
At Cookie Bottom Delights, we want to ensure our customers are provided with the best experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and please contact us with questions.
Order Timeline and Confirmation
Once you have received a quote from us, you have 3 business days to respond to and pay the balance or the order will be canceled. You will receive a confirmation of payment from us within 3 business days of your payment. If you have not received confirmation, We will not have it on our calendar. We do our best to ensure confirmations are timely and prompt so if any reason you do not receive it please contact us. *** All orders must be scheduled at least 2 weeks in advance. If you are making a custom order once confirmed we need at least 3 weeks to ensure there is time to shop and order the proper ingredients and materials.
Payment Optioms
Acceptable payments are cash preferred (brought to us prior to event date), Casshaap (preferred), or Venmo. All orders must be scheduled at least 2 weeks in advance.
Pick-up
You will be sent a confirmation of payment with all pickup info including address and pickup times. Please contact us if these times do not work, however there is no guarantee we are available outside this window. Please be on time for pickups and let me know if you are running late. We do have drop-offs for large orders only. Drop offs may cost an additional fee depending on distance.
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Once you have picked up your desserts it is your responsibility to transport it safely to its destination. Please keep desserts flat on the floorboard of your car with the AC blasting, especially on those hotter days. Most cupcakes will be fine at room temperature unless they have cream cheese or if the weather is very warm. Please keep all pudding cups or dessert shooters in the fridge until almost time to serve. Cakes can sit out about an hour before they lose their integrity of structure.
Custom Orders
For custom orders we reserve the right to freedom of discretion in all of our work. We will take aspects of your direction and inspiration, but the final product is always based on our best judgment as an artist. We spend a lot of time purchasing materials specific to a specific design and creating our desserts, depending on design chosen, the price may increase based on design elements & time.
Refund Policy
Refunds are not given once the balance is paid. If you have any questions or concerns please contact us.
Thank you so much for your continued love and support and blessings to you all!